Return & Exchange Policy

At DANWHA, we want you to love everything you order. If you are not completely satisfied with your purchase, we are here to help make the return or exchange process as simple as possible.

1. Return & Exchange Window

  • You may return or exchange eligible items within 7 days from the date your package was delivered.

2. Item Eligibility

To be eligible for a return or exchange, items must meet the following criteria:

  • Condition: Unworn, unwashed, unaltered, and free of any odors (e.g., perfume, smoke) or stains (e.g., makeup, deodorant).
  • Tags & Packaging: Original tags must be fully attached, and items must remain in their original packaging.
  • Non-Returnable Items: Final sale/clearance items, promotional giveaways, and gift cards cannot be returned or exchanged unless defective.

3. How to Initiate a Return or Exchange

Please follow these steps to process your request:

  1. Contact Support: Email our customer care team with your Order Number, the item(s) you wish to return/exchange, and the reason for the return.
  2. Receive Authorization: Our support team will review your request and send you return instructions and the return shipping address. (Please do not send items back without contacting us first).
  3. Pack & Ship: Securely pack your item(s) in the original packaging and send them back using a trackable shipping service.

4. Shipping Costs

  • Customer Responsibility: Customers are responsible for all return shipping costs unless the return is due to a defective, damaged, or incorrect item sent by DANWHA.
  • Original Shipping Fees: Original shipping charges are non-refundable.
  • Exchanges: For approved exchanges, we will ship the replacement item to you free of extra shipping charges once the original item is received and inspected.

5. Refunds & Processing Time

  • Inspection: Once your returned package arrives at our warehouse, please allow 3–5 business days for us to inspect and process your return.
  • Refund Issuance: Once approved, your refund will be processed to your original method of payment.
  • Posting Time: Depending on your financial institution, please allow 5–10 business days for the credit to appear on your bank/credit card statement.

6. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the issue and your order number. We will immediately arrange a free replacement or full refund for you.